SMSConnect™

A suite of Customer Relationship Management modules that utilize the simplicity and ease-of-use of SMS text-messaging

QUEUE & CHAT

PUSH WIDGET

TCARE SELF-SERVE

TEXT-TO-EMAIL

Queue & Chat Module
Standalone or Call-Center Integrated

• Inbound SMS messages are received through special VoIP numbers and queued for delivery

• Distribution of queued messages handled by SMS Connect™ or an integrated CRM system

• Intelligent routing maintains "conversation" between agent and customer

• Web-based widget is compatible with Firefox, Chrome, Safari and IE

• Supports large and small call-center scenarios

• Full message history displayed in widget along with timestamps and agent identifiers

Push Widget Module

• Send information (directions, delivery info, etc.) in a text message directly from your computer

• Widget is compatible with Firefox, Chrome, Safari and IE

• Standalone deployment or CRM platform integration

• Storage and tracking of messages with customer records for easy reference

• Message field supports up to 1,000 characters with message concatenation on supported networks

TCare Self-Service Module

• Fully-automated SMS Self-Service for your customers

• On-demand access to account information (balances, usage, order info)

• Update accounts, change plans, enable new services, all via text-messaging

• Embed mobile links to transport users to mobile web pages and binary content

• Available using CSCA Shortcodes (5-6 digit) or VoIP Longcodes (10-digit)

Text-to-Email Module

• Send and receive text-messages directly from your email

• Compatible with any email client (Outlook, Thunderbird, etc.)

• No plug-in to install or software to download

• Personal 10-digit SMS number assigned to your email account

Contact us for more info!

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857-233-9901

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